Effective Date: 24th December, 2024
At Pure Branding Co., we aim to ensure your complete satisfaction with our products and services. This Refund and Returns Policy outlines the terms and conditions for requesting refunds and returns for digital products, physical products, and services.
1. Digital Products
Digital products include design templates, branding kits, and other downloadable files.
Refund Eligibility:
Refunds for digital products are only issued in the event of:
- A technical issue that prevents access or usage.
- Incorrect delivery of files.
Non-Refundable Scenarios:
- If the product has been downloaded or accessed.
- Change of mind after purchase.
Resolution Process:
If you experience a technical issue, please contact us at [email address removed] within 7 days of purchase. We will make every effort to resolve the problem or provide a replacement file.
2. Physical Products (Corporate Gifts)
Refund and Return Eligibility:
- Damaged or defective items upon arrival.
- Incorrect items received due to order processing errors.
Non-Refundable Scenarios:
- Custom items (e.g., personalized products) unless they are defective.
- Returns due to incorrect size, color, or design chosen by the customer.
Resolution Process:
Inspect your order upon receipt. If there’s an issue, please email us at [email address removed] with photos of the product and a description of the issue within 14 days of delivery. Eligible returns or refunds will be processed according to our policy.
3. Services
Services include logo design, branding consultations, and other custom design projects.
Refund Eligibility:
Refunds for services are only issued under the following conditions:
- The project has not been started.
- Deliverables fail to meet agreed-upon expectations after multiple revisions.
Non-Refundable Scenarios:
- Work has been completed and delivered.
- Failure to provide necessary input or feedback from the client’s side.
Resolution Process:
If you are unsatisfied with a service, contact us at [email address removed] within 7 days of the delivery date.
4. Refund Process
Approved refunds will be processed within 7-14 business days to your original payment method. Shipping costs for returns are non-refundable unless the return is due to our error.
5. Contact Us
If you have any questions or concerns regarding this policy, please reach out to us at:
- Email: [email address removed]
- Phone: +91 88857-97125
We appreciate your trust in Pure Branding Co. and are committed to resolving any issues promptly.