Effective Date: 25th December, 2024
At Pure Branding Co., we are committed to providing a smooth and dependable shipping experience for our customers. Please carefully review this policy to understand how your order will be processed and delivered.
1. Shipping Methods and Rates
- Flat Rate Shipping: We offer a standard flat shipping rate for all orders.
- International Shipping: We ship globally. Additional charges may apply.
- Free Shipping: Orders over $100 qualify for free shipping (US and Canada only).
2. Processing Time
- Orders are processed within 1-3 business days.
- Weekend or holiday orders will be processed on the following business day.
3. Estimated Delivery Times
Delivery times vary depending on the product type:
- Digital Products: Immediate access/download upon successful payment.
- Physical Products: Estimated delivery is 7-14 business days, depending on the destination.
- Customized Products: Processing and delivery may take longer, up to 10-12 days.
4. Shipping Providers
We collaborate with reputable courier services like IndiaPost, FedEx, DHL, and USPS to ensure your items arrive safely and promptly.
5. Tracking Information
Once your order ships, you’ll receive a confirmation email with:
- A tracking number
- A link to track your shipment in real-time
6. International Shipping
Customers are responsible for any customs duties, taxes, or fees associated with their order. International order delivery times may vary depending on the destination country’s customs clearance process.
7. Delivery Issues
- Delayed Orders: Contact us if your order hasn’t arrived within the estimated timeframe.
- Lost or Damaged Items: Please report any lost or damaged items within 5 business days of delivery to support@purebrandingco.com.
8. Digital Product Delivery
Upon successful payment, digital products (e.g., branding templates, design kits) will be delivered via email or made available for immediate download. If you don’t receive your digital product, check your spam folder or contact us for help.
9. Returns and Refunds for Physical Products
For information on returns, exchanges, or refunds, please refer to our Refund and Return Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
- Email: support@purebrandingco.com
- Phone: +91-88857-97125
By placing an order with Pure Branding Co., you agree to the terms of this Shipping and Delivery Policy.